FAQ


Frequently Asked Questions

1. Where do you ship?

We currently ship throughout the United States.

2. How much does shipping cost?

We offer Free Standard Shipping on all orders within the United States.

3. How long does delivery take?

Estimated delivery times are:

  • Order Processing: 1–2 business days

  • Transit Time: 3–5 business days

  • Total Delivery Time: 4–7 business days

4. How can I track my order?

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your shipment through the carrier's website.

5. Can I change or cancel my order?

If you need to modify or cancel your order, please contact us immediately at info@Solvique.shop. We will do our best to accommodate your request before your order has been processed.

6. What is your return policy?

We accept returns within 30 calendar days of delivery. Returned items must be unused, in their original condition, and accompanied by proof of purchase.

7. How long does it take to receive a refund?

After we receive and inspect your returned item, approved refunds are issued to the original payment method. Processing times may vary depending on your bank or payment provider.

8. What should I do if my item arrives damaged?

Please contact us immediately at info@Solvique.shop and include photos of the damaged item. We will review your claim and arrange a replacement or refund when appropriate.

9. Is my payment information secure?

Yes. We use SSL encryption and secure PCI DSS-compliant payment processors to help protect your payment information.

10. Do you sell customer information?

No. We do not sell, rent, or share customer information except when necessary to process orders, provide services, comply with legal obligations, or as described in our Privacy Policy.

11. What payment methods do you accept?

We accept major credit and debit cards, including:

  • Visa

  • Mastercard

  • American Express

  • Discover

  • PayPal

Additional payment options may be available during checkout.

12. How can I contact customer support?

Store Name: Solvique

Trade Name: Solvique

Email: info@Solvique.shop

Phone: 7367211583

Address: 10 Downing St, Andover, MA 01810, United States